Only one discount code or promotional offer can be applied per order. Discount codes cannot be combined with other promotions, gift vouchers, or special offers unless otherwise stated.
No. We do not offer an Open Box service.
All orders are processed once checkout is completed. We recommend purchasing when you're ready.
No. We do not combine separate orders.
Each order is packed and processed individually to ensure a smooth and efficient fulfillment process. If you'd like multiple items shipped together, please make sure they are purchased in a single order.
If you've entered an incorrect shipping address, please contact us as soon as possible.
If your order hasn't been processed, we'll do our best to update it for you.
Once an order has been processed, we are unable to make any changes. If a parcel is returned due to an incorrect address, additional postage charges may apply for reshipment.
Once your order has been processed, you'll receive a shipping confirmation email containing your tracking number.
You can use this tracking number to follow your parcel via Australia Post. If you haven't received your tracking email, please check your junk or spam folder.
We take care in preparing and packing every order. If you believe your order has arrived incomplete, please contact us within 24 hours of delivery.
Please include:
We will review each claim on a case-by-case basis. While we will investigate all reported issues, some circumstances may occur outside of our control.
If, following our assessment, an error is confirmed with your order, we will offer an appropriate remedy such as a replacement or store credit, depending on the situation.
We take care in preparing and packing every order. If you believe your order has arrived damaged or incorrect, please contact us within 24 hours of delivery.
Please include:
We will review each claim on a case-by-case basis. While we will investigate all reported issues, some damage or circumstances may occur outside of our control.
If, following our assessment, a product is confirmed to be damaged , we will offer an appropriate remedy, which may include a replacement or store credit, depending on the circumstances.